Effective Date: 03/15/2023
At Kafawebs Solution LLC, we offer web design, development, and SEO services with a subscription model. This policy outlines the terms related to the one-time setup fees, automatic subscription enrollment, and the process for cancellation and refunds.
1. Setup Fees and Subscription Enrollment
- Setup Fees:
A one-time setup fee is charged for all our services. This fee covers the initial work required to configure your account and set up your service. Setup fees are non-refundable. - Subscription Enrollment:
Upon payment of the setup fee, you will be automatically enrolled in the subscription plan you select—either monthly or quarterly. Your subscription will begin immediately following the setup and will renew automatically at the end of each billing cycle (monthly or quarterly, depending on your choice).
2. Cancellation Policy
- How to Cancel:
To cancel your subscription, please contact us at [email protected].- Cancellation requests must be submitted before the start of the next billing cycle to avoid additional charges.
- Once your cancellation request is processed, you will not be billed for subsequent billing periods.
- Effect of Cancellation:
- Cancellation applies only to future billing periods. Any fees paid for the current billing cycle, including subscription fees, will not be refunded.
- The non-refundable setup fee will not be returned under any circumstances.
3. Refund Policy
- Refund Eligibility:
- Refunds for subscription fees may be considered if you contact us within a specified satisfaction period, that is within 2 days of your initial subscription or under special circumstances.
- Refund requests made after the satisfaction period or for a billing cycle that has already started will not be eligible for a refund.
- Pro-Rated Refunds:
In certain cases, if you cancel in the middle of a billing cycle, we may, at our discretion, offer a pro-rated refund for the unused portion of that billing cycle. This determination will be made on a case-by-case basis. - Non-Refundable Items:
- The one-time setup fee is non-refundable.
- Any administrative or processing fees associated with your subscription are also non-refundable.
4. Cancellation and Refund Request Procedure
- Submitting a Cancellation Request:
Send an email to [email protected] with the following details:- Your account information and subscription details.
- The reason for cancellation.
- If applicable, include a refund request for any pro-rated amount for the current billing cycle.
- Processing Time:
Once your cancellation (and any refund request) is received, we will review it and process your request within 5 business days. A confirmation email will be sent to you once your subscription has been canceled and any eligible refund has been processed.
5. Policy Modifications
Kafawebs Solution LLC reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.
6. Contact Information
For any questions or further clarification regarding this Refund and Cancellation Policy, please contact us at:
- Email: [email protected]
- Phone: (206) 582-9082